RS™ FREQUENTLY ASKED QUESTIONS

If you can’t find the answers that you are looking for please do not hesitate to contact us. We are more than happy to help you with any questions you may have.

 

RS™ Online Sale Policy

Be sure to note the details associated with the Online Sales / Flash Sales.


Billing:

Payments: We accept Visa, MasterCard, American Express and Discover credit cards. Additionally, we accept Paypal & Apple Pay.

Errors at Checkout: Please make sure that the billing address entered on our site matches exactly to the billing address on your credit card statement. If the addresses differ, your order may not be successfully processed.

Shipping/Order status:

We process orders within 1-2 business days, excluding weekends and holidays. Note that orders placed during promotional sales may take up to 3 business days to process.

Successfully placed orders will receive an e-mail confirmation with your order details. If for some reason you do not receive an e-mail please check your spam filter or contact us for confirmation that your order has been received.

P.O. Boxes:

We’re so sorry for any inconvenience, but we are unable to ship to PO Boxes at this time.

Tracking your shipment:

Once your order has shipped, you will receive an automated e-mail with your tracking information. If you do not receive your tracking information please check your spam filter or contact us to verify shipping. All orders with a subtotal over $300 will require an adult signature upon delivery.

U.S. Domestic orders:

Orders typically arrive within 2-6 business days after shipment. If you would like a required signature please make note of this under the comments section at checkout. Express orders placed after 1 PM will be processed the following business day.

International/Canada Orders:

If you are located outside of the U.S. please contact us regarding your shipping options.

Returns

Purchases made on the Reel Sportswear website (www.reelsportswear.com) may be returned by the customer for any reason within 30 days of shipment if un-washed, un-worn and in new condition with all original components and tags still intact. All such returns must be accompanied by a valid return authorization that has been issued within 30 days from the date the product is received by Reel Sportswear. Refunds will be issued in the same form as the original payment.

To request a return authorization please contact info@reelsportswear.com, and provide the style, color, size, and reason for your return for each item as well as the order number(s) from the applicable product purchase.

All returns and/or exchanges must be processed through the dealer where the products were originally purchased.

Exchanges

To exchange an order, we recommend returning your original item (see “Returns”) and then placing a new online order for a replacement item. Your return authorization will include a code for free shipping, so your exchange item can be purchased without incurring additional shipping charges. By placing a new order immediately, your new product will arrive much faster.

Alternatively, you may wait until after your refund is processed (i.e., when your return product is received by our warehouse) to place an exchange order. The free shipping code provided with your return authorization (RA) will remain active for 30 days from the date we provided the RA.

Coupon Code Policy

The following applies to all coupon codes unless unique terms are expressly communicated when the code is issued to the intended user.

All coupon codes are one use per customer and will expire one year from the date of issue.

Sizing:

Performance (Body Measurements)

Size XS S M L XL 2XL 3XL 4XL
Chest 36” - 38” 39” - 41” 42” - 44” 45” - 47” 48” - 50” 51” - 53” 54” - 56” 57″ – 59″

Note that Chest is taken on the body while Length through Hem is flat garment measurements. When measuring if you land in between two sizes choose the size that represents your chest measurement. Measure yourself for sizing for best results as all retailers use different measurements for their sizing.

T-Shirts (Body Measurements)

Size XS S M L XL 2XL 3XL
Chest 36” - 38” 39” - 41” 42” - 44” 45” - 47” 48” - 50” 51” - 53” 54” - 56”

Note that Chest is taken on the body while Length through Hem is flat garment measurements. When measuring if you land in between two sizes choose the size that represents your chest measurement. Measure yourself for sizing for best results as all retailers use different measurements for their sizing.

Common sizing questions:

Q: Do your performance shirts run true to size?

A: Our performance shirts are true to size with a tailored fit. If you are borderline in-between sizes we suggest you order a size up.

 

Processing Time

While we strive to fulfill all orders as quickly as possible, there is a processing time on all shipments that may delay your order. This includes orders placed with expedited shipping. Please allow 2-3 Business Days (Mon-Fri)

Sales Tax

All orders placed on reelsportswear.com are subject to sales tax based on the tax law governing the address where the product is being shipped. The tax amount due will display in the shopping cart and during checkout.

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